Shipping policy
We’re committed to making your shopping experience as seamless as possible. Below you’ll find details about our shipping policy for the United Kingdom.
🚚 Free Shipping
We’re delighted to offer free standard shipping on all orders within the UK. There are no hidden costs, customs duties, or import taxes – the price you see at checkout is the final price you pay.
⏰ Delivery Times
Your order is shipped directly from our German warehouse and delivered to your UK address with no extra charges. Here’s what you can expect:
- Standard Delivery: Typically arrives within 7-8 business days after dispatch.
Please note: Delivery times may vary slightly during holidays, peak sales periods, or due to courier delays.
🛠️ Order Processing
We prepare and dispatch orders twice a week, on Mondays and Thursdays.
Example: Orders placed over the weekend are collected on Monday. Orders placed up until Wednesday are collected on Thursday. Any orders after Wednesday evening roll over to the next Monday pick-up.
🔍 Tracking Your Order
Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your parcel’s journey. Please note: tracking becomes active from the day of pick-up, usually from 18:00 onwards.
🗺️ Delivery Areas
We currently deliver to addresses throughout the United Kingdom, including Northern Ireland
🚪 What If I Miss My Delivery?
If you’re not available to receive your order, the courier will leave a notification with instructions on how to arrange a redelivery or where to collect your package.
📦 Damaged or Incorrect Orders
We take great care in packaging your order, but if your delivery arrives damaged or incorrect, please contact us immediately. We’ll resolve the issue as quickly as possible.
✉️ Contact Us
For any shipping-related queries, feel free to reach out to our customer service team. We’re here to help and ensure your shopping experience with Gorilla Sports is exceptional!